Windows and Android apps

Where: Settings > Devices (Get the app bar)
Who can use it: Anyone can install the app. Pairing needs a code from Settings > Devices (permission settings.view or manage settings).
Open this page in SureTill

The Get the app bar at the top of the Devices page with the download links for Windows, Android and the other apps

You can run SureTill in any modern web browser. The Windows and Android apps are the same POS in a full-screen window, with extra abilities a browser does not have. A shop with a touch terminal and a thermal printer should use the app.

What the app adds

Ability	Browser	Windows / Android app
Print to a LAN printer	Needs a print agent in the branch	Direct from the app to port 9100
Print to a Windows or USB printer	No	Yes, on Windows (raw ESC/POS)
Bluetooth and iMin printers	No	Yes, on Android
Find printers on the network	No	Yes, automatically on the Printers page
Offline kitchen tickets	The ticket waits for the server	Printed on the device
Main Server mode for a branch	No	Yes (desktop app)
Automatic updates	Always the newest on reload	Checked at start, installed with one tap
Full-screen kiosk-style window	Browser window	Yes

Step by step

Install and pair a device

In the admin open Settings > Devices. In the Get the app bar click the download for the device: Windows, Android, macOS or iOS. The bar lists the files that SureTill has published.
Install the app. On Windows the installer asks if it is for you or for all users, and downloads the Microsoft WebView2 component if the PC does not have it.
In the admin click Register Device, choose the type and name, and keep the pairing code on screen.
Open the app. On the login screen tap the three-dots menu and choose Connect device.
Type the restaurant email and the code (8 characters, single use, valid for 10 minutes) and click Connect. The message Device connected appears.
The terminal now belongs to that restaurant only. A PIN login works from then on, and the pairing survives a restart.

On SureTill cloud there is no license key to type. The subscription is the licence, and a device is allowed by pairing. Installations that use license keys (on-premise builds) show an activation screen where you enter the key, and re-check it with the license server every few hours. They keep working for 7 days if the license server cannot be reached.

The three-dots menu also has About and License Info. License Info shows the Device ID, the system, the model and the PC name, which helps when you match a terminal to a device card.

Update the app

About 5 seconds after the app starts, it asks the update server if a newer signed build exists.
If there is one, a pill with the version number (Update v1.0.xx) appears in the footer and a card Update Available appears at the bottom right.
Press Update Now to download and install. A progress bar shows the megabytes. When the download ends, the app restarts by itself.
Press Off-peak to let it install automatically at 04:00 the next time that hour comes round, when the shop is closed. Press Install now on the scheduled card to go ahead at once.
Press Later to hide the card. The footer pill stays until you update.
If an update fails, the card shows the error and a Retry button.

Only a build signed by SureTill is installed. Update during a quiet time: the app restarts, and a sale in progress on that terminal should be finished first.

Let a PC print for the whole branch

On the card of an active device in Settings > Devices switch on Print Agent. The app on that PC then receives print jobs of the branch over the live connection, prints them, and reports back. It also checks for missed jobs when it reconnects and about once a minute, and it never prints the same job twice. Only one device per branch holds this role.

Use a PC that cannot run the app

An old PC, such as 32-bit Windows 7, runs the POS in the browser and uses the SureTill Print Agent for printing. See the Print Agent article.

Every setting explained

Setting	What it does
Get the app bar	Download links on the Devices page. A link appears only when SureTill has published that file.
Connect device	In the three-dots menu of the login screen. Restaurant email plus pairing code.
Restaurant email	The owner email of the restaurant. Remembered on the device.
Pairing code	6 or 8 characters. On SureTill cloud: 8, single use, valid 10 minutes.
License Info	Device ID, system, model, PC name, and for key-based installs the licence holder and expiry.
Update vX pill (footer)	Appears when a newer build is available. Click to install.
Update Available card	Later, Off-peak and Update Now, plus the release notes of the version.
Off-peak hour	Starts at 04:00. A device can store another hour in its settings.
Print Agent switch	In Devices. Makes this PC the print relay of the branch.
Timing ON / OFF	In Print Queue, desktop app only. A print timing log for troubleshooting.