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Ticket Types

Where: Settings > Ticket Types
Who can use it: Sidebar permission: settings.update or manage settings.
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The Ticket Types page with three counters, a search box and a grid of ticket type cards.

A ticket type is a profile for a kind of ticket. The page shows three counters: Ticket Types, Active and Auto-Close. Each card shows the name, an Active or Inactive badge, the prefix, Auto-close enabled and the number of required entities when they are set.

Step by step: create a ticket type

Section titled “Step by step: create a ticket type”
  1. Open Settings > Ticket Types and click New Ticket Type.
  2. Type the Name, for example Dine-In Ticket.
  3. Type the Number Prefix, for example TKT-, and keep or change the Number Format.
  4. Choose a Default Price Tag, or None to use standard pricing.
  5. Click the entity types that the ticket must have.
  6. Set Auto-Close and Active, then click Create.
The new ticket type window on the Ticket Types page
New Ticket Type: the window that opens.

Step by step: edit or delete

Section titled “Step by step: edit or delete”
  1. Click Edit on the card, change the fields and click Update.
  2. Click Delete and confirm to remove a ticket type.

Every setting explained

Section titled “Every setting explained”
Setting What it does
Search box Filters the cards by name.
Name Required. Up to 255 characters. The system makes a unique short name from it for internal use.
Number Prefix Up to 20 characters. Example: TKT- or INV-.
Number Format Up to 50 characters. Default: {prefix}{YYYY}{MM}{DD}-{####}, which stands for the prefix, year, month, day and a four-digit counter.
Default Price Tag None (use standard pricing), or one of your price tags.
Required Entity Types Chips for every entity type you created. Click to select or clear. This block appears only when at least one entity type exists.
Auto-Close Switch. Default: off.
Active Switch. Default: on.
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