All Orders

Where: Operations > All Orders
Who can use it: Permission orders.view_all or manage reports. Refunding needs pos.refund, orders.refund or payments.process_refund (owners and admins always can). Voiding needs pos.void_order.
Open this page in SureTill

Use All Orders to look up any order, from any work period, of the active branch. It is meant for owners and managers. Cashiers usually work in the Orders tab inside the POS.

Step by step

Find an order

1. Open Operations > All Orders.
2. Type in the search box “Search by ID or Customer”. The list filters as you type.
3. Tap a filter tab: All, Paid, Account, Pending, Voided, Void after bill, Refunded or Scheduled.
4. If your branch has departments, choose one in the “All Departments” list.
5. Tap a column heading (Order Details, Date, Status, Total) to sort.

Read the detail of one order

1. Tap a row. A window opens with the order number, status, date, type and table or token.
2. On the left, the Inventory Manifest lists each item with quantity and value. Voided items are crossed out with the reason, who voided them and when.
3. On the right, Settlement shows the payment method, the gross amount and the total payable.
4. If the order has voids or a printed bill, the panel “Void Audit - Money Trail” appears (see below).

Reprint the receipt

1. Open the order and tap Print. You see “Print Sent” when the receipt went to the printer. On a desktop app the receipt prints locally.

Void an order that is not paid

1. Open the order and tap Void. The button reads Void for orders that are not paid.
2. In the window “Void Order” type the reason. It is required and the Void Order button stays off until you type.
3. Tap Void Order. You see “Order Voided”. Stock goes back in by default.

Refund a paid order

1. Open the order and tap Refund. The button reads Refund for orders that are Paid or Completed.
2. Check the Refund Amount (it starts at the order total and cannot go higher). Lower it for a partial refund.
3. Type the Reason for refund.
4. Tap the Refund button with the amount on it. You see “Refund Processed”.

Careful

If you do not have a refund permission you see “You do not have permission to process refunds.” A completed or cancelled order that is not paid cannot be voided: the page says “Cannot void a completed or cancelled order. Use refund instead.”

Export

1. Tap EXPORT. The current search and filters are used. A file named orders-export-YYYY-MM-DD.json is saved.

Page through a long list

1. Use First, Prev, Next and Last at the bottom. The footer shows “Page 1 of N” and the total number of orders.
2. Choose 25, 50, 100, 200 or 500 per page. The default is 50.

The Void Audit - Money Trail

This panel is for catching theft. It compares three figures: Printed (the total on the first bill that was printed), Voided (the value voided after that print) and Settled (the final total). If an order was paid less than the bill printed for, a red banner reads “Short-settled - paid less than the printed bill”. Below, each void lists the item or “FULL ORDER VOID”, the amount, the reason, the cashier and the time, with “VOID AFTER BILL PRINT” where it applies.

Every setting explained

Filters and tools

Setting	What it does
Search by ID or Customer	Matches order numbers and customer names.
Date range	Shows only orders created from the first date to the second date, both days included. Leave a box empty for no limit on that side.
All	Every order.
Paid	Orders with payment status paid.
Account	Orders charged to a customer account.
Pending	Unpaid orders, leaving out cancelled, completed, refunded and delivered ones.
Voided	Cancelled orders and orders with any voided line.
Void after bill	Orders with a void after the bill was printed, or cancelled after printing.
Refunded	Orders with payment status refunded.
Scheduled	Orders set for a later time.
All Departments	Limits the list to one department. Only shown if departments exist.
EXPORT	Downloads the current list as a JSON file.
Per page and pagination	Page size and First / Prev / Next / Last.

Summary cards

Setting	What it does
Total Orders	All orders that match the filter, across all pages.
Paid Orders	How many rows on the current page are Paid.
Pending Orders	How many rows on the current page are Pending.
Total Revenue	The sum of the Paid rows on the current page.

Table columns

Setting	What it does
Order Details	The last 6 characters of the order number, the customer (or Walk-in Customer), the order type and the table or token.
Date	When the order was created.
Items Included	One badge per item with quantity and name. Voided items are crossed out.
Status	PAID, ACCOUNT, PENDING, VOID, REFUNDED or Completed. A “Void after bill” or “Has void” tag can sit under it.
Total	The order total and the payment method.

Detail window

Setting	What it does
Inventory Manifest	Items with Item Description, Qty and Value. Void details show the reason, who and when.
Settlement	Payment method chip, Gross Amount, Tax/Surcharge (tax, service charge and delivery fee that are already inside the total) and Total Payable.
Void Audit - Money Trail	Printed, Voided and Settled figures and the list of voids.
Print	Reprints the receipt.
Refund / Void	Refund for paid orders, Void for the rest.
Close Transaction	Closes the window.

Refund and void windows

Setting	What it does
Refund Amount	From above zero up to the order total. The refund is recorded as a partial refund of that amount.
Reason for refund	Required text.
Reason for voiding	Required text.
Cancel	Closes the window without doing anything.

Related articles

• Voids, refunds, discounts and the bill lock
• Taking orders on the POS
• Work Periods: open and close the day