On-screen keyboard and keyboard shortcuts

Where: Operations > POS Terminal (bottom bar) and the footer of the other admin pages
Who can use it: Anyone who can open the page. The keyboard is a device setting; it is not tied to a permission.
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Touch terminals without a physical keyboard use a floating on-screen keyboard. It is manual by default: it opens only when you press its button. A device can switch on Auto open, and that choice is remembered on that device only.

Step by step

Open and close the keyboard

1. Tap the Keyboard button in the POS bottom bar (on other admin pages it is in the footer).
2. Tap a box such as a note, a customer field or an amount. The keyboard types into the box you tapped last.
3. Tap the cross in the keyboard title bar, or the Keyboard button again, to close it.

Tip

When a box has focus but the bottom bar is covered (for example in a full-screen editor), a small “Keyboard” chip appears at the bottom right. Tap it to open the keyboard.

Make it open by itself on this device

1. Open the keyboard.
2. Tap “Auto off” in the title bar. It changes to “Auto on”.
3. From now on the keyboard opens whenever you tap a text box. If the keyboard would cover the box, the page scrolls to keep it visible.
4. Tap “Auto on” again to go back to manual.

Move the keyboard

1. Press and hold the title bar (it has a grip icon) and drag.
2. Let go. The position is remembered on this device. It is kept inside the screen if you resize the window.

Letters, numbers and symbols

1. Number boxes open the number pad automatically (digits, minus, a decimal point, 00 and Enter). Other boxes open the full keyboard.
2. Tap “123” in the title bar to switch to the number pad, and “ABC” to go back.
3. On the full keyboard tap the up arrow for one capital letter. Tap “#+=” for symbols and “ABC” to return.
4. Hold Backspace to delete several characters. Enter submits the box, or adds a new line in a notes box.

Tip

The first time you type a decimal point into a number box, the box switches to a text box so that a value like “1.” is not erased.

Shortcuts on a physical keyboard

These work on the POS terminal when you are not typing in a box.

Key	What it does
F	Full screen on or off.
P	Opens the Payment screen. Works only when the cart has items and the order is not already paid.
H	Holds the order. Works only when the cart has items.
O	Places the order, like the Order button. Works only when the cart has items.
Esc	Closes the Payment screen, the department window, the held orders list, the order history, the branch picker and the more menu.

Careful

P, H and O act at once. Make sure nobody is resting a hand on the keyboard during a rush.

Every setting explained

Setting	What it does
Keyboard button	Shows or hides the on-screen keyboard. Highlighted while it is open.
Keyboard chip	Appears at the bottom right only when a box has focus, the keyboard is closed, Auto is off and the footer button is hidden.
Title bar	Drag handle for moving the keyboard.
Auto on / Auto off	Whether the keyboard opens by itself when a text box gets focus. Default is off. Saved per device.
123 / ABC	Switches between the number pad and the full keyboard.
Close (cross)	Hides the keyboard.
Shift (up arrow)	Makes the next letter a capital.
#+= / ABC	Switches between letters and symbols.
Space, @, minus, Enter	Bottom row keys. Enter is the colored key.
Backspace	Deletes one character. Hold to repeat.

Related articles

• POS Terminal: the selling screen
• Taking orders on the POS