Refund & cancellation policy
See it live, then try it properly before you commit. Leave whenever you want, and take your data with you. The detail below is only there so nobody is surprised.
Book a free live demo on your own menu, we'll even unplug the internet mid-service. Then run a trial in one branch with your real menu and printers before you pay a rupee.
No lock-in and no exit fee. Service runs to the end of the month you have paid for; the part-month you have used is not refunded.
Cancel within 30 days for a full refund of the subscription. After that, unused whole months are refunded pro-rata, less the annual discount already applied.
The setup fee
The one-time setup fee covers real work done by real people: installation, migrating your menu and customers, building your recipes, configuring printers, and training your staff on site. Once that work has been done it is not refundable, and we would rather say so here than in an awkward phone call.
If you cancel before the setup work has started, it is refunded in full. If we are part-way through, we will refund the part we have not delivered.
If something is genuinely broken
Separate from the ordinary cancellation terms: if SureTill has a defect that materially stops you trading, and we cannot fix it in a reasonable time, we will refund the affected period. That is not a goodwill gesture, it is what should happen. Tell us early rather than suffering for two months and asking afterwards.
This does not cover faults caused by your hardware, your network, a power failure, or changes made in your own configuration, though we will still help you fix those.
What isn't refundable
- Setup and training work already performed
- The part-month in progress on a monthly plan
- Hardware, which you buy yourself from whoever you like
- Custom development work delivered to your specification
How to cancel
WhatsApp or email us, there is no retention maze and nobody will try to talk you out of it three times. We will confirm the date service ends, tell you what refund is due if any, and process it promptly to the original payment method.
Before service ends, request your export. You get menu, sales history, customers and khata balances in open formats. Ask us and we will help you load it into whatever you are moving to, including a competitor. If you ever want to come back, we keep nothing hostage.
This page is provided for general information and is not legal advice. Refund windows and trial terms may be updated from time to time and can vary with your final commercial terms; the current version always lives here with its last-updated date.